Last updated: June 2026
At Soulful Energy, your privacy matters to us. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
- Account Information: Name, email address, and password when you create an account.
- Order Information: Shipping address, billing address, and order history.
- Payment Information: Payment card details are processed by our secure payment partners (Stripe/PayPal). We never store full card numbers on our servers.
- Browsing Data: Pages viewed, products clicked, time spent on site, and device information via cookies and analytics.
How We Use Your Data
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and support requests
- Improve our website and product offerings
- Send marketing emails (only with your consent — you can unsubscribe anytime)
Cookies
Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain site features.
Third-Party Sharing
We do not sell your personal information to third parties. We may share data with trusted service providers who help us operate our business (payment processors, shipping carriers, analytics providers). These partners are contractually obligated to protect your data.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Account information is retained until you request deletion. Order data is retained for tax and record-keeping purposes for 7 years.
Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data (subject to legal obligations).
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Opt Out: Opt out of marketing communications at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Security
We implement industry-standard security measures, including 256-bit SSL encryption, to protect your data during transmission and storage. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]
Your trust matters to us. We are committed to protecting your privacy with the same care we put into our craft.