Clear shipping expectations for meaningful pieces.
Each Soulful Energy order is prepared with care before it leaves our studio and fulfillment partners. Below you will find processing times, estimated delivery windows, tracking guidance, and what to do if a package is delayed.
Last updated: June 2026
Delivery Options
Delivery estimates are shown in business days after the order has been processed. Exact options and costs are confirmed at checkout based on destination and cart value.
| Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 12-20 business days | Free over $69.99 where available. |
| Express Shipping (FedEx/DHL) | 7-12 business days | Calculated at checkout. |
Fastest delivery options may be available for eligible destinations.
Tracking
When your package ships, you will receive a tracking email. International tracking can be quiet at first; this is common while a parcel moves between carriers or customs systems.
You can use our Track Your Package page, or check with tools such as 17Track, Parcels App, or AfterShip.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or local handling fees. These charges are not controlled by Soulful Energy and are the customer’s responsibility unless otherwise stated at checkout.
Address Changes and Delays
If you need to change an address, contact us as soon as possible at [email protected]. We can help before shipment, but we cannot guarantee changes after a parcel has entered the carrier network.
If a package is significantly delayed beyond the estimated window, contact us with your order number and we will help investigate.
Questions about shipping or tracking?