A calm return process if a piece is not right.
We want every piece to feel meaningful when it arrives. If something does not feel right, contact us within 30 days of delivery and we will guide you through the next step.
Last updated: June 2026
How to Start a Return
- Email [email protected] with your order number and the item you want to return.
- Wait for return instructions and the return address before shipping anything back.
- Pack the item securely. We recommend using tracked shipping.
- After inspection, approved refunds are issued to the original payment method.
What Can Be Returned
Most regular-priced items can be returned if they are unworn, unaltered, and in original condition. Natural material variation, such as bead texture, stone pattern, wood tone, or small handmade differences, is expected and is not considered a defect.
Items We Cannot Accept
- Items worn beyond a simple try-on.
- Items altered, resized, damaged, or repaired by the customer.
- Final sale items clearly marked at checkout.
- Returns requested after the 30-day window.
Exchanges
For the fastest experience, we recommend returning the original item and placing a new order for the preferred size, material, or style. If your item arrived damaged or incorrect, contact us first so we can help directly.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, email us within 7 days of delivery with photos of the item, packaging, and order number. When confirmed, we will help with a replacement, refund, or return shipping solution.
Need help with a return?